From Creator Studio > Messages > Updates and announcements, Platix emails your buyers for you. You never see their names or addresses.
- Trip update: a change that matters, such as a closure or a booking lead time, for buyers of the trips you choose. Up to 4 a month per trip.
- Announcement: your new trips and content on Platix, for everyone who bought from you. Up to 2 a month. Buyers can turn your announcements off at checkout, from any announcement email, or from their purchases.
Before you send, you see how many buyers it goes to. It can't be unsent. Sent shows how many buyers it went to and how many emails went out. For announcements it also shows how many people unsubscribed.
Buyers can reply to an update or announcement by email. Their reply arrives in Messages as a conversation, without their name or email address.
The rules
- Keep announcements to your trips and content on Platix.
- Buyers can report updates and announcements.
- After 3 spam complaints in 30 days, your announcements pause until Platix reviews them. Updates and conversations continue.
For changes inside the trip itself, publish a new release with release notes. See Keep a sold trip current.