Buyers can ask you about the premium trips they bought. Conversations are in Creator Studio > Messages.
What you see
Each buyer shows as "Traveler" plus the order reference you already see in Sales. You never see a buyer's name or email address, and they never see yours.
Reply, close or block
- Reply: reply in the conversation, or reply to the email Platix sent you. Platix emails the buyer your reply. If you reply by email:
- write above "Reply above this line";
- send it from the email address on your Platix account;
- your email address is never shown to the buyer.
- Close marks a conversation done. The buyer can write again.
- If a buyer closes the conversation, you can reply once they write again.
- Block traveler stops that buyer from messaging you about any of your trips. They aren't told, and you can unblock them.
Turn Email me when a traveler writes on or off at the top of Messages.
The rules
- Answer questions about the trip. Don't ask buyers for contact details or for payment outside Platix.
- Nothing unlawful, misleading or abusive.
Buyers can report messages. Platix may pause your messaging after reports. Your sales continue.