Use bug reporting when something in Platix looks broken, confusing, or unsafe.
Open the report form
The bug report button appears in signed-in product areas and on error screens. You can also use the Contact page for general feedback or partnership notes.
When possible, file the report from the page where the issue happened. That gives Platix better route and product context.
What to include
Describe what you expected, what happened, and the action you took right before the problem. Short, concrete reports are easier to investigate than broad descriptions.
Do not include passwords, payment-card data, passports, government IDs, private medical details, or supplier credentials.
Diagnostic context
Platix can attach limited recent product actions and error context so the team can reproduce the issue. This is meant for debugging, not background monitoring.
If a screenshot is offered, check it before sending and avoid capturing private client, booking, or personal information.
After submitting
Platix may triage, resolve, close, or request more detail. A bug report is not an emergency support channel and should not be used for urgent traveler assistance.