If you bought a premium trip, you can ask its creator questions about it: timing, bookings, swaps, anything that helps you travel it.
Ask
- Open the trip you bought.
- Under "From the premium trip by", select Ask {creator}.
- Write your question and select Send.
Platix delivers your message. The creator sees your message and your order reference, never your name or email address. When they reply, Platix emails you, and the link opens the conversation on your trip. To stop these emails, turn off Replies from creators in your email settings; the conversation stays on your trip.
Reply by email
You can also reply to that email, or to an update or announcement from the creator. Write above the line "Reply above this line".
- Platix posts only your new text, never your email address. It's hidden even if your signature includes it.
- Replies must come from the email address on your Platix account.
- Attachments aren't delivered.
- If a reply can't be posted, Platix emails your account address to say why.
Close, delete or report
- Close conversation stops replies until you write again.
- You can delete your own messages.
- Report sends a message to Platix for review. The creator isn't told who reported it.
Updates and announcements
Creators can send updates about trips you bought and occasional announcements about their other trips on Platix. They appear under From creators in Purchases and by email.
- To stop one creator's announcements: select Stop announcements from {creator} under From creators, or use the link in their email. You can also choose this at checkout.
- To stop all announcements: turn off Announcements from creators in your email settings.
- Updates about trips you bought keep coming unless you turn off Updates to trips I bought.
How long messages are kept
Conversations are deleted 24 months after the last message, 30 days after you lose access to the trip, or when you delete your account.