Effective August 28, 2026 ยท agency-pilot-v1
Agency Pilot Terms
These supplemental terms apply when Platix identifies version agency-pilot-v1 in the agency claim flow. They supplement the Platix Terms of Service; conflicting pilot-specific language controls only for the guided agency pilot.
1. Pilot offer
The guided pilot lasts 30 days beginning after the agreed onboarding session. No payment card is required. The pilot does not renew or convert to a paid plan automatically. Continued access after the pilot requires explicit written agreement on then-current terms.
2. Authorized use
The agency confirms that the person accepting these terms is authorized to act for it and that the agency has all permissions required to provide client and itinerary information to Platix. Accounts and workspace access may not be shared outside authorized team members.
3. Product boundary
Platix provides itinerary, proposal, collaboration, and delivery software. Platix is not the travel agency, booking agent, merchant, supplier, carrier, insurer, accounting ledger, fiduciary, or emergency travel service. The agency remains responsible for supplier verification, bookings, payments, client advice, regulatory obligations, and emergency support.
4. Client data and prohibited uploads
The agency must use data minimization and may provide only content it is authorized to process. Do not upload full payment-card data, CVV values, passports or government-ID images, authentication secrets, unredacted highly sensitive medical information, or unlawful content. Platix may quarantine or remove prohibited material and suspend affected processing.
5. AI-assisted output
AI extraction, planning, and review may be incomplete or inaccurate. The agency must review all client-facing output and remains responsible for confirming dates, routes, availability, prices, reservation terms, accessibility, visa and entry requirements, and safety-critical details. Agency organization content is not used to train Platix models during this pilot.
6. Support and availability
Support is available through support@platix.io on a best-effort basis, with a target response within two US business days. The pilot has no service-level agreement and is not suitable for emergency or time-critical traveler support. Features may change, be limited, or be withdrawn during the pilot.
7. End of pilot
Before or after the pilot ends, the parties may agree to continued service. Otherwise Platix may suspend workspace access. The agency may request an available organization export or deletion subject to legal, security, backup, dispute, and operational retention requirements. Export formats and timing depend on the supported export capability at that time.
8. Feedback and contact
The agency may provide product feedback. Platix may use non-confidential feedback to improve the service without identifying the agency or its clients. Questions about these terms should be sent to support@platix.io before acceptance.